What is a contact person and how do I get approval for you to show up at public locations?
When you book with us our performer will need to have a direct contact person to meet with prior to entering. For example: If the recipient will be surprised at work, please call the workspace in advance to get permission. We appreciate you taking the time to get final approval for the safety of our performer.
What is your tipping policy?
Tipping is not a requirement but always greatly appreciated.
Most telegrams are sent to unexpecting recipients so it is best to have our performers tipped ahead of time. Thank you in advance.
How much advanced notice is necessary for booking?
We prefer at least 48 hours notice in order to book you the perfect performer for your event.
Last minute opportunities come up and we will do our best to accomodate you even with short notice.
Please call us before filling out the order form so we can confirm that your specific character and performer are available for the date and time that you need.
What is your cancellation policy?
Once the order is Booked/Processed there is a $50 cancellation fee for any cancellations. If you cancel within 48 hours or less of your event we will not be able to refund any of the purchase amount. We are happy to reschedule your performer for the same rate wiithin the 48 hour notice. We are only able to do a complimentary reschedule once prior to the day of the performance as we know that sometimes things happen out of your control. Same day & any additional rescheduling will be at an extra $50 charge to compensate the performer for their time. We appreciate your understanding as these are professional actors blocking out their schedule & turning down other work to commit to your specific time frame.
Can you bring flowers, balloons, or another add-on that I request?
We are happy to pick up flowers, balloons, chocolates, and more for the recipient. Pricing can be found on the order form in the drop down menu for 'Add balloons, flowers, chocolates, and more!'.
Are there additional travel fees?
(Mileage is based on travel from our office location 90068)
0-15 miles Free!
15-30 miles $10
30-45 miles $15
45-60 miles $25
60 plus (Negotiable)
Will the wardrobe and performer be exactly as pictured?
While most of our performers pictured are part of our core cast we can not guarantee which performer will attend because it is based on availability. The wardrobe will vary slightly depending on the character. Rest assured all of our performers and wardrobe are top quality and you only get the BEST with us.
COVID 19 UPDATE:
We are thrilled to be able to safely serve our community at this time! Our company practices Social Distancing for the safety of our performers, recipients, and their loved ones. Performers are asked to perform outside on the lawn, front porch, or backyard. While the cases are still high in Los Angeles we will not be entering any homes. Regarding office visits. If a performer is requested to enter a building for a performance we ask that those who are participating wear a mask during the performance. Our performer will not be wearing a mask as it's hard for them to perform/sing while wearing one. This is why we generally request the outdoor performances at this time. Thank you for your understanding during these challenging times.