FAQ
Our singing telegrams are women-led and of the highest caliber.
We strive to be the best in the business and guarantee customer satisfaction.
At our company, we understand that your loved ones are worth more than just a quick song and exit. That's why our personalized Singing Telegrams are so special. We put great care, detail, and time into every performance, and our clients say that they are worth every penny.
Our Singing Telegrams are anything but ordinary. They are personalized mini-musicals centered around the character of your choice, complete with acting, singing, props, photos, and a heartfelt card message delivered at the end. We take pride in creating a truly unique experience that is tailored to your loved one and will leave a lasting impression.
In contrast to our competitors, who typically offer brief performances lasting only a couple minutes, we believe in giving you more for your money. Our Singing Telegrams generally last around 10 minutes, offering a more substantial and unforgettable experience for around the same cost as our competitors.
It's no surprise that we are the top-rated Singing Telegram company in all of Southern California. Choose us for your next special occasion, and discover for yourself why our personalized performances are worth every penny.
We highly encourage using our easy online booking system, where you can browse and instantly reserve from our wide selection of talented performers and characters. Most online bookings can be accommodated when made at least 72 hours in advance.
If a booking is placed online within 72 hours: • We will make every effort to secure your preferred performer. • A substitute performer may be assigned if your chosen character is unavailable. • Same-day bookings remain non-refundable once placed. • 72-hour bookings follow our standard cancellation policy.
Why availability can vary: Some specialty characters are performed by only one or two actors, and they may already be booked during your requested time. Booking early always gives you the best chance of securing your top choice.
If your preferred performer is unavailable (bookings placed 72+ hours in advance): • We will present you with other highly 5-star performers/characters available for your date. • If a replacement costs less, we refund the difference; if it costs more, we invoice the small difference. • If no suitable performer is available, we will issue a full refund, including processing fees. This applies only when Best Singing Telegrams is unable to fulfill the order, not when a client books last-minute without confirming availability.
Last-minute booking responsibility: If you book within 72 hours without calling first, you understand that: • Specific performer availability cannot be guaranteed. • We will offer another available performer as a replacement. • If you decline the substitute, a refund will be issued minus payment processing fees. • Same-day bookings remain non-refundable once placed. Clients who book last-minute without confirming availability accept responsibility for these scheduling limitations.
Our goal is to make booking easy, reliable, and joyful while matching you with the perfect performer for your celebration.
Ensuring the safety of our performers is a critical part of our mission at Best Singing Telegrams. To help us with a smooth and seamless experience, we kindly request that you provide us with a direct contact person who will meet with our performer prior to entering the surprise location. If the recipient will be surprised at their workplace, we recommend that you call ahead to obtain permission and to let them know we'll be arriving. We appreciate your cooperation in obtaining final approval, as it helps to ensure the safety and success of the surprise.
Don't worry if the recipient will be alone at the time of delivery - we're committed to ensuring a safe and successful delivery for everyone involved. To help us achieve this, we respectfully request that you inform the recipient of their expected delivery window and remind them to be prepared to open the door. We also ask that they refrain from taking any important calls during that time to avoid any interruptions during the performance. This will help us minimize any potential safety concerns and ensure that the delivery is a positive and unforgettable experience for everyone involved.
We want to make sure that you have the perfect performer for your event, so we kindly ask for at least 48 hours' notice when booking. However, we understand that last-minute opportunities can arise, and we'll do our best to accommodate your request even with short notice. In fact, we've deliver many same-day singing telegrams, and we welcome the challenge!
To ensure that we can meet your specific needs, please give us a call or text before filling out the order form. Our friendly staff will confirm that your desired character and performer are available for the date and time that you need, and provide you with any additional information or options.
We're happy to offer additional add-ons such as flowers, balloons, chocolates, and more for the recipient. Simply select the "Add balloons, flowers, chocolates, and more!" option from the drop-down menu on the order form, and you'll find pricing for each item.
Thank you for your interest! Our 360 camera is a cutting-edge device that captures immersive 360-degree video footage, allowing viewers to experience the performance and reaction of the participants from all angles. It provides a unique and dynamic perspective that truly brings the performance to life.
After the performance, you'll receive a downloadable link to your video, which you can share with whomever you'd like. We understand how important it is to capture and share special moments, which is why we aim to get your video to you within 48 hours of the performance.
We want to ensure that your experience with our 360 camera is nothing short of amazing, which is why we want to remind you that the camera is in high demand and often booked out in advance. To avoid disappointment, we recommend that you reach out to our representative prior to booking to confirm the camera's availability for your desired date and time.
Our skilled performers are professional singers and actors and can learn any song that is meaningful to your loved one. To ensure the best performance, we kindly request at least 48 hours notice for the performer to rehearse and prepare the song. We take pride in creating personalized experiences that will leave a lasting impression on the recipient, and we welcome the opportunity to incorporate special touches that make the performance even more memorable.
We appreciate your consideration of tipping our performers, as it helps to show your gratitude for their hard work and dedication in creating a memorable experience for your loved ones. While tipping is not mandatory, it is always greatly appreciated. As most telegrams are delivered as a surprise, we recommend tipping our performers ahead of time to ensure they receive the recognition they deserve. Thank you in advance for your generosity.
We offer competitive mileage rates based on the distance from our office located in 90068. Our rates are as follows:
0-9 miles: Free!
10-15 miles: $10
16-30 miles: $20
31-45 miles: $30
46-60 miles: $40
61+ miles: Negotiable
Please note that for locations over 60 miles away, we are open to negotiating a fair mileage rate. Contact us for more information.
We offer service seven days a week, with our standard delivery hours from 9:00 AM to 10:00 PM. Performers may be available for extended hours, subject to their availability and willingness for early or late morning deliveries. Please note, there's a $50 Early and Late Night fee for deliveries before 9:00 AM or after 10:00 PM. Your understanding is greatly appreciated, as our performers need to prepare and warm up for these intricate vocal performances.
Yes! We have service on all holidays. This will come down to which performers are available on that specific holiday. Certain holidays have an additional fee of $50 to $100 to compensate the performer.
For the following Holidays the fee will be added to the final cost:
Fourth of July - $50
Halloween - $50
Thanksgiving - $100
Christmas Eve - $100
Christmas Day -$100
New Year's Eve -$100
New Year's Day - $100
To ensure the safety and punctuality of our performers, we kindly request an arrival window for your scheduled performance. Our performers may have other engagements before or after your event, and the arrival window allows for adequate travel time. For example, a typical arrival window could be between 6:00 PM to 7:00 PM. If you require a specific start time, we will do our best to accommodate your request whenever possible. Additionally, our performers are happy to send a text or make a call upon arrival if requested. Thank you for your understanding and cooperation in helping us provide the best possible experience for your event.
At Best Singing Telegrams, we take pride in spreading happiness and positivity through our Singing Telegrams. We believe that every recipient deserves to feel celebrated and uplifted on their special day. For this reason, we do not offer "I'm Sorry" or "Anonymous" grams. Our aim is to create a memorable and positive experience for everyone involved, and we are committed to spreading joy and love with every performance.
Although we have a core cast of performers featured in our pictures and video clips, we cannot guarantee which performer will attend your event. Availability can vary, and many of our talented performers play multiple characters. Additionally, wardrobe may vary slightly depending on the character. However, please be assured that all of our performers and wardrobe are of top quality. At BST, we only provide the best performers for our clients.
